Terms & Conditions

Pricing

Prices are subject to change without notice. All prices are in Canadian dollars. Prices do not include GST or HST (for Canadian customers only) and will be added to your order upon checkout.

Warranties

AKKO Sports products are meticulously tested and are covered by a warranty on manufacturing defects for one year after purchase.

Any equipment affected by a manufacturing defect will be either exchanged or repaired depending on the damage, free of any extra charge to our clients. Contact us at info@akkosports.com with details on the issue affecting your equipment. If possible attach a picture of the damaged equipment.

We do not cover damage caused by normal wear and tear. Any damage caused by a dog (chewing), damage due to a sharp object cutting or piercing one of our products, or any damage resulting from inadequate use of our equipment is not covered. Any modifications to our equipment by yourself or a third party terminates AKKO Sports warranty.

Do not hesitate to contact us so we can help you find a solution to your problem, even if it is not covered by the warranty.

 

Exchanges and returns

For exchanges or returns of merchandise purchased from our online store, contact us within 14 business days after the reception of your order at info@akkosports.com. No articles returned without prior contacting us will be exchanged. Shipping costs related to the exchange or return are to be paid by the client. We will not accept returned goods without authorization. We will NOT accept or refund any merchandise if you haven’t contacted us in within 14 business day after reception of your goods.

If you purchased equipment from one of our associated retailers, you must proceed directly with them for your exchange.

Returned equipment must be in new condition, clean and clear of hair.

 

Foreign orders

Orders shipped outside of Canada are not subject to Canadian taxes. You are responsible for any duty or custom fees of your country.

 

Shipping

Shipping charges are extra. We ship three times a week with Canada Post expedited service. Parcels up to $100 value are insured and extra insurance is added to the shipping price for orders over $100 in value.
We try to have your orders out within three business days for standard in stock-items. Please note that during our busy season (October – March) there is the possibility of shipping delays up to two weeks.
 Custom orders can also take up to two weeks to ship out.

 

Methods of payment

Besides Credit card payments directly on our website we do also accept email money transfers or certified checks in Canadian Dollars.

 

Custom made items

Items made to customer requested measurements are NOT returnable or refundable.

 

Store hours

We are available for fitting consultations or to pick up orders directly at our workshop in Green Valley, Ontario by appointment only. If you have any questions or need more information please do not hesitate to contact us either by phone 613-861-2731 or    e-mail us: info@akkosports.com