Smart solutions for dog-powered sports

Carting & Returns

Pricing

Prices are subject to change without notice. All prices are in Canadian dollars. Prices do not include GST, HST or any other provincial taxes (for Canadian customers only) and will be added to your order.

Foreign orders

Orders shipped outside of Canada are not subject to Canadian taxes. You are responsible for any duty or custom fees of your country.

Shipping

Shipping charges are extra. Orders are shipped Expedited Post. Parcels up to $100 value are insured and extra insurance is available. We are sorry, but we no longer ship C.O.D. orders.
We try to have your orders out within two working days for standard in stock-items. Please note that custom orders can take up to two weeks to fill.

Methods of payment

Besides Credit card payments directly on our website we do also accept money orders, certified checks, postal money orders or bank transfers in Canadian funds.

Backorders

All items not shipped can be backordered and shipped when ready. If you do not want backorders, please tell us.

Guarantee

Our products are guaranteed against workmanship defects for one year after purchase.

Custom sized orders

Must be prepaid in full. Please note: harnesses made to customer requested measurements are NOT returnable or refundable.

Returns

We will not accept returned goods without authorization. Please call to arrange any returns. Returns not due to defect are subject to a 15% restocking fee. Freight costs paid by client.

Store hours

We are available for fitting consultations or to pick up orders directly at our atelier by appointment only.
If you have any questions or need more information please do not hesitate to contact us either by phone 613-525-3114 (Please leave us a message if we don’t answer) or e-mail us: info@akkosports.com